NETGEAR’s OnCall 24x7 networking support package is designed for customers who wish to maintain their own network products with remote assistance from Netgear technical experts. Netgear recommends the OnCall 24x7 offering as the minimum networking support level for customers seeking hardware and software coverage but do not require onsite maintenance support. The OnCall 24x7 ProSupport™ service support covers unlimited phone and email based technical support for standard and advanced features.
In the event of a hardware failure, NETGEAR will ensure that a replacement product is delivered for the next business day arrival.
Key Features:
- 24x7 Technical Support, allowing you access to our Global Support Centres (GSC) 24 hours a day, 7 days a week and 365 days a year.
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, plus port statistics for prompt resolution of technical issues.
- Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases.
- Software Maintenance Releases Notification; a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.
To find out which category your product falls into Click Here
 Netgear ProSupport OnCall 24x7
24x7 Technical Phone Support
Express Hardware Replacement
Priority Email Support
Extended Warranty
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